Dear Malletts Bay Veterinary Clients,

In light of current events, we have decided to limit the number of people who are coming into our hospital. Therefore we are initiating curbside concierge services so we can continue to provide care to your pets and keep you, our community, and our staff healthy. If you have an appointment already scheduled and you have been in contact with someone who is not feeling well or has tested positive, please call so that we may make special arrangements. Please do not attend your appointment if you are under the weather.

To help prevent the spread of COVID-19, we will be conducting our patient intakes over the phone. We are asking you to call the office when you arrive at Malletts Bay Veterinary Hospital and provide us with a cell phone number. One of our technicians will call you back shortly to take a complete history over the phone; once this is complete they will escort your pet into our hospital. The exam and services will be conducted by one of our veterinarians who will then be in touch with you regarding their exam findings and recommendations. When services are completed, our staff member will bring your pet back to you. If you have questions or concerns regarding this procedure, please contact the office.

We please ask that you call in prescription and food orders ahead of time. We may ask for payment ahead of time as well. You are welcome to pay by a credit card or we can provide the total amount to pay by cash or check. When you have arrived at the hospital, please call and we will then deliver your pet’s foods and medications to your car. If you are unable to come to the office to pick up prescriptions and/or food, we do offer home delivery of certain prescriptions and prescription diets. We would be happy to get your account set up, it is quick and easy.

We expect our call volume to increase during this time. If your call is not an emergency, you may also send us an email at Mallettsbayvet@gmail.com and we will be in touch with you shortly. We will be posting updates to our Facebook page: @MallettsBayVet should anything change with our business hours, we will call those who may be affected by that change.

We are asking for your patience and cooperation during this time. The safety of our staff and our clients is of the utmost importance. Should you have any questions or concerns please do not hesitate to call. We greatly appreciate everyone’s patience during this time.

Sincerely,
Samantha Rand, MBA Practice Manager